Patient Newsletter June 2020

Posted by: Mark - Posted on:



Covid-19 Special Edition

June 2020

Welcome to the Covid-19 issue of LCGP’s Patient Newsletter.

This Newsletter aims to keep you updated on the changes that will be made to the practice over the coming weeks to ensure it is a safe place to be for all of our patients, and to inform you of a few ways that you can help too.

What We are doing to Protect you

  • Screens up at Reception
  • A One way Flow is operating through the surgery to ensure areas do not get crowded.
  • We have increased the number of Hand sanitisation points throughout the surgery at entrances and exits
  • We have a separate Entrance for patients who are unwell and those coming for routine appointments.
  • All patients who are suspected of having Coronavirus are being seen at a separate site.
  • We have increased the cleaning of all equipment and work surfaces around the surgery, using the recommended cleaning solutions.
  • We have reduced the number of staff in the surgery so that there is more space around the building
  • We have markers on the floor to allow for adequate social distancing.
  • We have marked off the waiting area and reduce the number of patients we have in the building at any one time so that areas do not feel crowded.

What you can do to Help


  • All appointments will continue to be conducted over the telephone unless you have specifically been told otherwise.
  • Wear a Face covering when you come to the Surgery – This should not be and does not need to be a medical Grade mask
  • Please see below for advice on face coverings.
  • STAY AT HOME IF…you or someone you live with have a fever, cough or disturbances to your taste or smell say at home OR if you have been advised to do so by e governments Track and Trace Advisors.
  • Use Toilet at home before coming out to reduce need to use Surgery facilities
  • There will be a one way flow through the surgery.
  • Please pay attention to the signage when you attend.
  • Please come alone where you can and if not possible please come with only 1 other person.
  • Keep using Hand gel and washing your hands using the correct method at regular intervals throughout the day.
  • Please see below for correct handwashing procedure
  • Try to avoid touching as many surfaces as possible with your hands e.g. use elbows and feet to open doors where possible
  • Catch It, Bin It, Kill it. Always carry a pack of tissues with you to catch sneezes and coughs, dispose of the tissue and wash your hands straight away after.

Face Coverings

You can make face-coverings at home

visit this website for further details

The key thing is it should cover the mouth and nose.

Face coverings should not be used by children under the age of 3 or those who may find it difficult to manage them correctly.

  • wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and after removing it
  • when wearing a face covering, avoid touching your face or face covering, as you could contaminate them with germs from your hands
  • change your face covering if it becomes damp or if you’ve touched it
  • continue to wash your hands regularly
  • change and wash your face covering daily
  • if the material is washable, wash in line with manufacturer’s instructions. If it’s not washable, dispose of it carefully in your usual waste
  • practise social distancing wherever possible

For up to date information on symptoms, testing track and trace and the latest social distancing advice please visit